GENERAL TERMS AND CONDITIONS FOR USERS
This website (eurofins-megalab.com) is the property of EUROFINS MEGALAB S.A with Tax number A78873973, recorded with the Business Registry of Madrid: Section 8, Volume 4321, Folio 127, Page M-71699 and registration 40.
Email address email@example.com
These General Terms and Conditions of Contract regulate the distance or face-to-face sales relationship between EUROFINS MEGALAB S.A. and the user or end client, pursuant to the legal stipulations, in particular, Act 7/1998, of 13th April, on General Contracting Conditions, Act 3/2014, of 27th March, which amends the Consolidated Text of the General Act for the Defence of Consumers and Users, the current legislation on Personal Data Protection, Act 7/1996, of 15th January, on the Regulation of Retail Trade, and Act 34/2002 of 11th July, on Information Society Services and Electronic Commerce.
EUROFINS MEGALAB S.A, hereby reserves the right to make any changes it deems appropriate to these General Terms and Conditions without prior notice. Said amendments may be made, through its Website, by any legally admissible means and shall be binding for as long as they are published on the website and until they are validly amended by subsequent modifications. EUROFINS MEGALAB S.A. hereby reserves the right to apply, in certain cases, Special Conditions of Contract in preference to these General Conditions when it deems it appropriate, announcing them in due time and form.
We offer a platform (including the eurofins-megalab.com websites, owned by EUROFINS MEGALAB S.A., as well as mobile applications, social networks, etc.), where offers on our own products and/or services may be published. As a platform provider we help to enable transactions of products and services on our platform. EUROFINS MEGALAB S.A. shall act as seller.
The purpose of the Website is to make the products and/or services offered available for clients, as well as to facilitate certain tools, such as the payment platform.
You may purchase our products or services by accessing the corresponding section of our online store. It is an essential requirement that you register as a user on our website in order to purchase a product or service advertised online. You can access the relevant section of our Website to register as a user.
Under this Agreement you shall not assign, transfer or otherwise negotiate your rights or obligations. We may assign or transfer all or part of our rights or obligations to another person under this Agreement.
SCOPE OF USE
The Website and our products or services are intended for personal use, not commercial, and on a non-profit basis on your part, unless otherwise stated in writing. You shall only access the Website through our application (APP) or through the standard Website, through mobile browsers and other similar user applications and you may access it as a registered user by using your credentials, but not by using a robot, spider, offline reader, automatic search/retrieval application or other automatic or manual devices, tools, retrieval processes, indexing, data collection from our Website, via scraping, spidering or otherwise. As an exception, revocable at any time by us, the operators of public search engines may use spiders to copy materials from the Website for the sole purpose of, and only to the extent necessary for, creating publicly accessible searchable indices of the material, but not caches or archives of such material.
CHARACTERISTICS, OFFER AND VALIDITY of the EUROFINS MEGALAB S.A. services and/or products.
The products or services offered by EUROFINS MEGALAB S.A on our online shop have the same essential characteristics and, where applicable, are under the Specific Conditions. Following current regulations, EUROFINS MEGALAB S.A. offers information on all of its services, their characteristics and prices. However, EUROFINS MEGALAB S.A. hereby reserves the right to withdraw, replace or change the products or services offered through its website, by simply changing the website’s content. Therefore, the services and products offered at any given time by the website shall be governed by the General and/or Specific Conditions in force in each case. Likewise, EUROFINS MEGALAB S.A. reserves the right to stop offering access to the aforesaid services without prior notice and at any time.
All the products and services offered on the Website include the warranty corresponding to the type of service, and to the time and form of service provision that you requested. EUROFINS MEGALAB S.A. offers their clients a customer service system, available by telephone at 900 100 007 from 8:00 a.m. to 7 p.m. from Monday to Friday or by email at firstname.lastname@example.org where you can file a complaint if necessary.
Given that we solely offer our Website and Services for non-commercial use, we are never liable for:
The sales price for all products and services shall be indicated in Euro (€). If any other tax applies it shall be indicated.
SERVICE COSTS AND PROVISION
The corresponding invoice shall detail the expenses related to the service or product contracted, the methods of payment and the provision of the service. The user may pay the amount of the product or service contracted by any of the following methods, and shall indicate his/her choice during the purchase process.
CREDIT CARD through the RedSys Payment Platform
All operations involving the transmission of personal or financial information shall be carried out through a secure platform. All information you transmit to us travels encrypted through the network. Furthermore, your credit card details are entered directly on the RedSys payment gateway page, and are not entered or recorded on any EUROFINS MEGALAB S.A. server.
This payment method is valid only on the website. The contracting of other face-to-face services may be carried out by means of POS payments at the EUROFINS MEGALAB S.A. Laboratory, which shall be provided to the client in due course, or in cash over the counter.
When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. In this case, the corresponding debit entries and re-crediting of the accounts of EUROFINS MEGALAB S.A. and the cardholder shall be made as soon as possible. However, if the purchase had actually been made by the cardholder and the demand for a refund was not the result of having exercised the right of withdrawal or termination and, therefore, had unduly demanded the cancellation of the corresponding charge, the cardholder shall be obliged to compensate EUROFINS MEGALAB S.A. for the damages caused as a result of said cancellation.
EUROFINS MEGALAB S.A. hereby undertakes to provide the service within a maximum of (as described in the specific conditions of the service) days, from the time the customer or user acquires the product or service, which must be redeemed within a period not exceeding 180 days.
WITHDRAWAL, REIMBURSEMENT OF PAYMENTS AND CLAIMS
The customer shall have a period of fourteen (14) calendar days from the date of conclusion of the contract to withdraw from the contract without penalty and without giving any reason to the service provider. The exercise of the right of withdrawal shall be notified in writing by email to email@example.com, or by sending your letter to our postal address Calle Valderribas, 71 – 28007 Madrid, registered with the Business Registry of Madrid: Section 8, Volume 4321, Folio 127, Page M-71699 and registration 40. Pursuant to the provisions of Article 103 of Act 3/2014, of 27th March, which amends the Consolidated Text of the General Act for the Defence of Consumers and Users, the provision of services or goods made to the consumer’s specifications or clearly personalised, or which, due to their nature, cannot be returned or are likely to deteriorate or expire rapidly, are exempt from withdrawal.
The User – end consumer – of the product or service offered by EUROFINS MEGALAB S.A. on its Web Platform, social media or advertising newsletters, shall be guaranteed these rights by EUROFINS MEGALAB S.A
REIMBURSEMENT OF PAYMENT
Reimbursement of the amounts paid by end users who use the EUROFINS MEGALAB S.A. payment platform shall be made using the same means of payment used by the users unless otherwise stipulated. EUROFINS MEGALAB S.A. shall reimburse the amounts paid by the customer within (14) calendar days from the date of receipt of the right of withdrawal. In the event of unjustified delay by EUROFINS MEGALAB S.A. in returning the sums paid, the customer may claim double the sums paid, notwithstanding the right to be compensated for damages suffered in excess of this amount.
If the reimbursement of payment is for a service.
If you change your mind about your order, or the chosen service is not the correct one, please contact EUROFINS MEGALAB S.A., to be informed about the modification instructions within (4) calendar days from the service request.
However, if the service is different from the one you actually need, or is not the right one, please inform EUROFINS MEGALAB S.A. directly within four (4) calendar days of requesting the service in order to take the appropriate action.
If the user/customer wants to make a complaint to EUROFINS MEGALAB S.A. they may direct it in writing to… The customer shall have a minimum period of fourteen (14) calendar days from the date of conclusion of the contract to withdraw from the contract without penalty and without giving any reason to the service provider. The exercise of the right of withdrawal shall be notified in writing to the following e-mail address: firstname.lastname@example.org, or by sending an e-mail to email@example.com. EUROFINS MEGALAB S.A. also hereby reserves the right to bring any civil or criminal action it deems appropriate for the improper use of its website and its contents or for non-compliance with these General Conditions. The relationship between the end consumer and EUROFINS MEGALAB S.A. shall be governed by the provisions in force and applicable throughout Spain. Should any dispute arise, the parties may submit their conflicts to arbitration, mediation or to the exclusive jurisdiction of the Courts of Law of Madrid.